The Northern Virginia Volleyball Association (NVVA)  is a premier volleyball organization in Northern Virginia, offering diverse programs for athletes of all ages and skill levels. Leveraging innovative technology, NVVA streamlines operations, enhancing the efficiency of their customer service and ensuring that athletes and families receive the best support and resources to succeed on and off the court. 

The owner of NVVA, Rodrigo, stated their problem was in the way customer service was handled. This process involved various systems that were not interconnected to collect information necessary to address inquiries. This was time consuming and prone to errors, as it was all done manually. Leading to delayed responses, impacting customer satisfaction and operational effectiveness.

"We had specific CRM needs that other softwares could not do"

Rodrigo Gomez

President & CEO

Rodrigo was then led to find a solution, "Stacker changed how we handled Customer Service", he says. Customer data was centralized in Stacker, making it easy to find relevant information. The best part was it could be tailored to the unique requirements of sports. "We had specific CRM needs that other softwares could not do", Rodrigo says. This made Stacker a great option to create specific processes for various parts of the job.

The biggest being the CRM system created by Rodrigo, on Stacker. This revolutionized the way NVVA's customer service team managed inquiries. Whenever a query was submitted through a form, the system automatically associated it with all relevant client data, including registration details and athlete performance metrics. This consolidation of information enabled the customer service team to access comprehensive client profiles instantly, significantly reducing the time taken to respond to inquiries. "Inquiries are no longer lost or forgotten about," says Rodrigo, "the process is efficient and the coaches and participants all enjoy using Stacker."

The overall efficiency of response times, organization and streamlined communication showed real results. Rodrigo tells us that "the increased customer satisfaction has enhanced the overall customer experience, fostering trust and loyalty of the NVVA's clients."